hope that you are happy with the service that I provide, however if ever the
case arises where you feel I am not offering you and your child(ren) the service
that you require, I hope that you will feel able to discuss any concerns or
issues that you may have with me directly. If you would rather not talk in front
of your child(ren) then we can arrange a more convenient time, for example in
the evening or at the weekend.
is a requirement by Ofsted that all complaints are logged along with the outcome
and any action taken. These records must be available to show an Ofsted
Childcare Inspector if required.
you feel that you are unable to talk to me or that after talking the matter
remains unresolved then you can talk in confidence to:
National Childminding Association on 0208 464 6164
Early Years Childminding Team on 0208 464 9037
you wish to make a formal complaint then you can contact the Ofsted Complaints
and Investigation Unit on 0845 640 40 40
Professional Childminder - Stevenage, Hertfordshire